Shipping policy
4. Shipping Policy
Effective Date: January 21, 2025
At StoryBookDreamArt LLC, we strive to deliver your orders promptly and efficiently.
4.1. Shipping Destinations
We currently ship within the continental United States and some European countries
4.2. Shipping Timeframes
- Production Time: All products are made to order. Production times range from 2-10 days depending on the product type.
- Shipping Time: Once production is complete, shipping within the continental US takes approximately 5-7 business days.
4.3. Shipping Costs
Shipping costs are calculated at checkout based on the destination and the weight of your order. Please refer to the shipping calculator on our Site for accurate estimates.
4.4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.
4.5. Delays
While we strive to meet our shipping timeframes, unforeseen circumstances such as weather events, carrier delays, or high order volumes may affect delivery times. We appreciate your understanding and patience in such cases.
4.6. Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
4.7. Contact Us
If you have any questions about your shipment, please contact us at shipping@storybookdreamart.com.