Refund policy
3. Return and Refund Policy
Effective Date: January 21, 2025
Thank you for choosing StoryBookDreamArt LLC. Please review our Return and Refund Policy carefully.
3.1. No Refunds
All sales are final. We do not offer refunds for any purchases made on our Site.
3.2. Cancellation Policy
You may cancel your order within 12 hours of placing it. To cancel, please contact us immediately at support@storybookdreamart.com with your order number in the subject line. After the 12-hour window, cancellations are not possible as production has already commenced.
3.3. Made-to-Order Products
All products are made to order. As a result we are unable to accept returns or provide refunds once production has started.
3.4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt with photos and a description of the issue. We will evaluate the claim and, if approved, provide a replacement or store credit at our discretion.
3.5. Incorrect Orders
In the event that you receive an incorrect item, please notify us within 7 days of receipt. We will arrange for the correct item to be sent to you at no additional cost.
3.6. Contact Us
For any questions or concerns regarding this policy, please reach out to us at support@storybookdreamart.com.
5. Cancellation Policy
Effective Date: January 21, 2025
At StoryBookDreamArt LLC, we understand that sometimes you may need to cancel an order. Please review our Cancellation Policy below.
5.1. Cancellation Window
You may cancel your order within 12 hours of placing it. After this period, cancellations are no longer possible as production will have begun.
5.2. How to Cancel
To cancel your order, please contact our support team as soon as possible at support@storybookdreamart.com with your order number and request.
5.3. Cancellation Confirmation
Once your cancellation is processed, you will receive a confirmation email. If the cancellation request is received within the 12-hour window, you will not be charged, or your payment will be refunded if already processed.
5.4. Unable to Cancel
If you attempt to cancel after the 12-hour window, we regret that we cannot accommodate the request due to the custom nature of our products. Your order will proceed to production and fulfillment.
5.5. Contact Us
For any questions or assistance with cancellations, please reach out to us at support@storybookdreamart.com.